CK
C K

1 reviews | Active since Jan 2016

13 Jun 2017, 20:56

Unprofessional Mickey mouse excuse of a gym

<p>1. I left an email requesting to be contacted a week ago for prices for the Midrand branch but no response until now.</p> <p>2. I then called twice, the first lady didn't know anything. And 2nd lady told me to come in for an assessment so she could whisper prices in my ear. I said I was busy, please email. Listen to the client. No email until today. </p> <p>3. Someone else called me to come in, I said no, if you want my business then email and she told me that need to do the same. </p> <p>4. Sent a message on Facebook they too would not give me priced because for some reason they vary because club independently owned.</p> <p>5. Head Office (Alex can Staden) who is suppose to be the Business Development Officer didn't even have the decency to pick up the phone and call a customer.He too told me to go to the branch. Wow. Listen to customers. I responded to his message and has had no decency to respond. </p> <p>Today I got te to pay the gym a visit, first she told me we couldn't come in that are they are closed around 13:00. So I said you're just going to let a potential client walk away. She evetually let us in. Wow what a sorry excuse of a gym, I will and never join a gym that has 6 equipment, bad service and customer experience! I'm no fan of Virgin Active but I now a member. </p>

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