10 unauthorised debit orders later, I'm summoned with legal action!

<p>So, usually curves calls you every week/month to find out why you haven't come to the gym right? Well not this branch. They'll just debit ur account after you've made several attempts and messages for them to stop with the debits! I even went as far as reversing their deductions coz I made it clear that I wasn't working, and would notify them once things change. But no, this fell on deaf ears. Yesterday, after having left a message to be contacted, I receive an e-mail, warning me of legal action, of 10 payments I haven't honoured! Talk about lack of business ethics! So in my response this morning I wrote:</p> <p> </p> <p>Good morning</p> <p> </p> <p>Your e-mail below refers.</p> <p> </p> <p>After making numerous attempts to get through to you, and leaving messages for a consultant to call me, I strongly believe your claim is unjust.</p> <p> </p> <p>Has curves tried to call me in the past 12months, and if so, how many times? Did I not, in my meeting with curves last year Sep, advise that I was unemployed at the time, hence I opted not to pay via debit order until I felt in a position to do so? Don't make me think your branch is desperate for money and milks clients without them knowing.</p> <p> </p> <p>I also recall contacting your branch to stop the debit order because again, I was not working! When I started working in Nov last year, I tried to sign up with Curves Castle Walk as it's a walking distance from my workplace. At the time, I thought all ties have been cut. </p> <p> </p> <p>I've reversed 2 (two) debit orders last year, as I was unemployed. Not once was I called to query the reversal. When I call, I am promised a call back which to this day, I still await with baited breath. Why am I being threatened with legal action, via e-mail, when your branch doesn't even have the audacity to call and find what's going on? </p> <p> </p> <p>This is no way to conduct business! Bounced debit orders and notify me a year later of legal action? Seriously guys. Where's the etiquette and moral in that?</p> <p> </p> <p>Again, I ask for a manager or the lady I consulted with to call me. </p> <p> </p> <p>I've been a member at Brooklyn, previous Centurion east & Centurion West branches. Never have I had to deal with such ******ion and incompetence!</p> <p> </p> <p>This experience has really left a sour taste in my mouth. Utterly disappointed.</p> <p> </p> <p>Regards</p> <p>Ms M Mawasha</p> <p> ********** 873</p>