SB
Sindy B

1 reviews | Active since Nov 2017

14 Nov 2017, 03:19

Robbing Parents

I’m very disappointed with Grant leigh school in March I receive email from Nicola Green who told me that I owe R21000 for 2017 on her record my child left in March, but I told her that my child is no longer in their school since December 2016, I ask her how come the school don’t know that and only find that now, I also ask her who was signing my child as present. then she reply to say “My apologies, after further investigation it seems there was a miscommunication between admin and finance. We will reverse February and March’s fees, however January is still due and payable. ” and she referred me to my contract of which its 2016 contract. I rep**** to her to say the contract says “9.1 the account holder undertakes to give 1 term’s written notice of termination of the enrolment of a student, failing which the liability be incurred for the full amount of the following term’s fee.” Then I responded to her to say I don’t owe any money. My child attended all 4 terms in 2016 and the fees for 2016 were paid in fully (Term 1 to term 4). The school gave out the form last year to confirm if the child will be attending the following year 2017, please also note that I didn’t sign the form confirming my child will be attending, that’s why I don’t understand why the school says I owe January fees as I did not enrol my child at your school in 2017. She than send email to Julius Truter and cc me, the e-mail says “Hi Julius, Please read below and advise.” and Julius never reply and that was the last communication I had with them. until 10th of November I receive sms to say I’ve been handed over to Attorneys. what I don’t understand is that which term are they talking about?

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Replies (2)
Curro
Curro's reply14 Nov 2017, 03:31
Official

Good day - please contact *** so that we can address your concerns. Your post to this website has already been escalated for attention.

Kind regards.

Joy Smith, Stakeholder engagement officer

SB
Sindy B's update29 Nov 2017, 22:17
Reviewer Update
I would like to take this opportunity to thank hellopeter, and also thank Curro for giving attention to my complaint. The issue has been resolved and I'm no longer owing, my name has also been removed from attorneys.