******* Business Practises

We enrolled our daughter Leila at Curro Academy Wilgeheuwel for Grade 8 starting the academic year of 2018. We were requested to pay a R 2000 deposit in lieu of her enrollment. She unfortunately developed anxiety disorder, which resulted in her not being able to attend Curro any longer as she won't cope in a large class environment. She is now being home schooled. My wife contacted Curro on 18 January to advise of the unfortunate turn of events, and requested for a refund of the deposit paid. She was advised by Tamara De Klerk of the Finance department that the deposit is "non-refundable." This is completely *******, and in TOTAL CONTRAVENTION of the Consumer Protection Act. After protesting, she was advised that the refund will be done after sending my banking details to Tamara. It is now the 2nd of February and no refund has been done. Every time she e-mails Tamara, it takes her two days to respond, and various different excuses are made, but no refund is forthcoming. This is COMPLETELY UNACCEPTABLE. PLEASE REFUND ME ASAP OR THE MATTER WILL BE ESCALATED TO THE GDE AND THE CONSUMER PROTECTOR. Your URGENT attention to this matter would be highly appreciated.