1 reviews | Active since Jan 2017
*Complaint Title: Disappointed by Curro’s Handling of Medical Hardship & No Relief Offered
I’m a parent whose son Mpilenhle (Grade 8) was medically boarded earlier this year when I lost my income. Despite notifying Curro’s finance team by email and in person—twice—no hardship-relief options, grace periods, or payment plans were ever explained to me. Instead, I experienced:
- **Rude, unhelpful service:**
Finance staff (including someone named Tsego) were condescending and gave me 24 hours to find R15 000 or face termination. - **Zero liaison on relief:**
I completed the AOD and provided medical-boarding proof but received no alternative proposals. - **Income Continuation Benefit gap:**
Only my son’s medical aid was paid, leaving me unable to cover school fees while on a plan that costs R12 000/month for his chronic-condition meds. - **Inconsistent fee-collection:**
I was singled out for attorney handover when other families owing far more faced no action—an example of apparent ********.
As a result, my son has been out of school for eight weeks. I’ve approached five public schools in Roodepoort, Soweto and the district office with no success. A promising government high school in Dobsonville is ready to take him, but they need:
1. **His Curro first-term report** 2. **A completed Curro transfer form**
I’m finally back on full salary from this month and want to settle all fees, but I need the above documents urgently.
**Requested resolution:**
- Immediate release of his first-term report and the official transfer form - Clarity on Curro’s hardship-relief policy and why none was communicated to me - Explanation of how penalty decisions are app**** so inconsistently
I’m not seeking fee waivers—just a fair chance to get my child back into school. Curro prides itself on care and excellence; I hope this post will prompt a swift, compassionate response so my son doesn’t have to repeat a year due to circumstances beyond our control.
Curro continues to ********ly withholds my son's educational right due to outstanding school fees—even after immediately terminating his placement over two months ago due to non-payment. This is a direct violation of South African education law, which clearly states that no child may be denied access to education based on outstanding balances.
As a parent, I experienced an unforeseen medical boarding situation that severely impacted my income. Despite explaining this to the school, no payment relief or support was offered. Instead, they dismissed my son without warning and handed my account over to debt collectors.
The finance representative, Snazo, told me that the transfer form is "conditional" on paying R13,000 or signing an Acknowledgement of Debt (AOD). This is ********, *********, and inhumane. To make matters worse, I’ve seen other families with far larger debts continue with their children enrolled—raising questions of ************** and ********.
I have already escalated this matter to Curro Head Office, the Department of Basic Education, and will not stop until my son's basic right to education is restored. I’m also prepared to expose this injustice publicly and legally, as this situation is a disgrace to our education system and shows a complete lack of empathy and ethical accountability.
Do better, Curro. Your policies should never come before a child’s future.
Curro continues to ********ly withholds my son's educational right due to outstanding school fees—even after immediately terminating his placement over two months ago due to non-payment. This is a direct violation of South African education law, which clearly states that no child may be denied access to education based on outstanding balances.
As a parent, I experienced an unforeseen medical boarding situation that severely impacted my income. Despite explaining this to the school, no payment relief or support was offered. Instead, they dismissed my son without warning and handed my account over to debt collectors.
The finance representative, Snazo, told me that the transfer form is "conditional" on paying R13,000 or signing an Acknowledgement of Debt (AOD). This is ********, *********, and inhumane. To make matters worse, I’ve seen other families with far larger debts continue with their children enrolled—raising questions of ************** and ********.
I have already escalated this matter to Curro Head Office, the Department of Basic Education, and will not stop until my son's basic right to education is restored. I’m also prepared to expose this injustice publicly and legally, as this situation is a disgrace to our education system and shows a complete lack of empathy and ethical accountability.
Do better, Curro. Your policies should never come before a child’s future.