Badly managed and extremely rude

I have been trying to enroll a child since the beginning of the year but have been getting nothing but extremely rude and unhelpful service.

I am the account holder. The child is my worker's child. When my worker went to the school he was turned away because they didn't think he had money. I then emailed the enrollment forms twice. No response. The parent tried again in person but was told we need the birth certificate. I phoned this last Wednesday to say we are in the process of getting a birth certificate but this could take months and would an affidavit suffice. I was told someone would contact me. No one did. I phoned again today and the first person put the phone down on me after lying to me, the second person said she would take my number and get someone to phone me back to which I rep**** she needs not bother.

What kind of school system is being run with this type of service? What kind of education would the child get from a school that is biased, rude, and badly managed with no form of communication in the slightest? How can I be sure that the fees I pay will be managed appropriately if a meer enrolment can not be managed appropriately?

Curro should be truly ashamed of themselves