Appalling Service from Curro with no assistance

The level of service that we have received fron Curro Schools is appalling to say the least. We are the parents of two children (Grade 8) &(Grade 1), who attended school at Curro Savanna City School in 2020 and we certainly wanted them to continue at the school, however given the impact of Covid-19 second wave of the Corona Virus and especially the quarantine measures , our income has gone down drastically and our family's finances have been severely disrupted. We are in particular concerned about the outstanding school fees particularly since I am is in the hospitality & tourism industry and has not had an income since the lockdown started last year March and myself having to endure a salary cut . The tourism industry was recently opened with limitations which still impacted on our income as the international tourism was still not operational, therefore continuing to limit our income. We have not received any covid relief, UIF or tiers throughout this period and this was communicated with the bursar. We have not received any assistance from the school even after numerous visits and consultation with the school regarding this issue. We had hoped that we would be able to bring these fees up to date by January 2021 but with the second wave and second lockdown, we have had to relook at our financial status and came to a decision to move the children to more affordable schools until our finances are back to normal. This has been communicated with the bursar and we have requested for the transfer letters for the children so that we can start looking for affordable schools for them. We have continued with payments for school fees, however there are still outstanding fees due which we will continue to make payments towards these outstanding fees. We would like to make arrangements to have a meeting with the necessary parties to make arrangements for these outstanding fees going forward, taking into consideration that we would still be required to pay fees at the new schools. We have been given different outstanding amounts each time that we have requested for statements which do not tally with the amounts that we have paid. We have been going back and forth with these amounts since last year with no way forward. We do not understand as to how each time we request for a statement, the outstanding amounts never balances and there are outstanding payments not allocated even though they have been referenced properly and proof of the payments has been forwarded. We did request for Covid relief assistance through the Tourism relief fund which was declined. We were informed by the bursar that there were relief funds offered but unfortunately we never received that communication and by the time we were advised about this relief fund it was already closed for applications. We have continued trying to settle the outstanding amount by continuing with payments and are willing to make arrangements to pay off this outstanding amount even though the children will no longer be attending school at Curro Savanna City.

In consideration of this pandemic induced situation, it is with regret that we are seeking the school for assistance in school fees. We hope to get in touch with you to discuss this matter as soon as possible. We certainly hope that our children's education will not be affected by these outstanding fees and they will be allowed to find other affordable schools and we will continue to make plans to cover the school fees after the pandemic and after things have gone back to normal.

We have been contacted by the Lawyers regarding the oustanding fees even though we have been in communication with the school and they too cannot advise on the outstanding amount or pick up the payments that have been done. They advise they have communicated this to their payment system Netcash for them to check but whenever they send the outstanding amount it does not balance or there are payments outstanding. I mean some of the statements do not even have any payments allocated to them obviously showing that it cannot be correct. This is totally disgusting to be harassed even though we have continued with our payments. We still have not been able to meet with the principal regarding the issue even after numerous attempts.

*** / *** *** / ***