Account Debited incorrectly and I am still wating three weeks later for my refund

My son was in Curro Castle Serengeti Notice was given of the intent to cancel his schooling within the contractually required two months as notice period My account was subsequently still debited for the January 2020 school fees Curro fail to follow-up on calls, respond to requests on when my refund will be actioned...the best response I did however get was to please wait until administration staff are back to action my refund (should it ever occur) Why should I have waited in the first place for their Adminstration error, when will they action my refund, when will they call me back when they say they will?

To all prospective parents: Curro is a listed entity, merely chasing Shareholder Value Don't send your kids there, rather find a Private school Privately owned who gives a damn