Unacceptable and unreliable service

I paid for my order last week Tuesday (05/01/2016) and the website says one should allow 72 hours for dispatch.<br> I did not receive anything to track my order. I called them on Thursday to find out how I can track my order. I was told that the book is in Somerset West and needed to be picked up and delivered to Johannesburg- Greenstone branch. The lady I spoke to promised to call me back within the hour to confirm. I never received that call. I called again the following Tuesday, a week after paying for my order, and was told that my order has not been dispatched and a whole lot of details I am not interested in as a customer. Today (Wednesday) I called again and could not get a straight answer. The lady told me I might get it on Friday.<br> This is unacceptable considering that this is a Christian book store that does not keep its word. They need to be upfront and honest with their customers. I am very disappointed in their service. They should at least call their customers if there are delays or give them the option to track online.