Subject: Missing item from Purchase – Request for Assistance

Subject: Missing item from Purchase – Request for Assistance ( Menlyn Park Shopping Center ***) Dear CUM Books Management,

I hope this message finds you well.

On Saturday, 25 October, we visited your Menlyn branch and made a purchase of R1,458.00 worth of items (please see the attached slip for reference). Upon returning home, we realized that one of the items, a pencil case (barcode ***), was not included in our shopping bag.

I contacted the store and spoke with Zaver, who kindly checked the inventory and confirmed that the system reflects four items in stock instead of three, which means the item was likely not packed with our purchase. He advised that we would need to collect the item in-store.

Unfortunately, we live quite far from Menlyn and were only in the area for the LEGO exhibition that day. Considering that the mistake occurred on the store’s side, I kindly request that alternative arrangements be made — such as delivery of the missing item or another suitable solution — as it would be unfair for us to incur additional costs and travel for an error not of our own making.

We have always supported CUM Books regularly and truly value your service, which is why we hope this matter can be resolved amicably.

Thank you for your time and understanding. I look forward to your response.

Kind regards, Liza du plessis Cell ***