LT
Lauren T

1 reviews | Active since Apr 2010

30 Oct 2016, 11:45

Bad attitude/service

<p>i went into the Northgate branch this morning. Three female employees were chatting amongst themselves by the counter. I looked around for a while (at the dvd's), none of them offered help. I then asked if they had a particular DVD in stock, they spoke amongst themselves and one lady slowly walked over to the section where I had already looked, with her back to me said "no we don't have it". It seemed they really couldn't be bothered to help or assist, didn't offer to check in another store or anything. Disappointing.</p>

0
Replies (2)
CUM Books
CUM Books's reply08 Dec 2016, 09:50
Official

Good day,

I hope this email finds you well. Sorry for the late response.

First and foremost we, CUM Books, would like to appologise for the poor service, or lack thereoff, that you experienced during your visit to our store in Northgate.

This matter will be dealt with in a very serious light.

We sincerely hope to see you in our store again soon.

Kind Regards,

CUM Books Customer Care

CUM Books
CUM Books's reply08 Dec 2016, 09:50
Official

Good day,

I hope this email finds you well. Sorry for the late response.

First and foremost we, CUM Books, would like to appologise for the poor service, or lack thereoff, that you experienced during your visit to our store in Northgate.

This matter will be dealt with in a very serious light.

We sincerely hope to see you in our store again soon.

Kind Regards,

CUM Books Customer Care