Very bad customer service!

We booked fora couples spa & stay at the hotel in May 2022. Spa experience was not good at all and I complained about the cold air in the massage rooms to the staff and submitted a written complaint. The milk in our room was off. I received a call from a lady to apologise, but making it off as if it is nothing and weak excuses offered. Nothing else. Not even a free coffee at the restaurant to somehow show that every client is important. To date, we had not a single word from Mangwanani Spa. I would not recommend the hotel or the spa facility !