RL
Robert L
1 reviews | Active since Jan 2025
16 Jan 2025, 23:01
Unwilling to accept policy cancellation
I have sent 3 emails and made 2 phone calls to try andd cancel my policy and nothing has been responded to or acknowledged. I sent another email on the same day requesting my policy schedule and that was received quickly. Seems this business does not want to let people go even when the choose. Next step will be to find out how to contact the ombudsman.
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Cubix Solutions's replyOfficial
17 Jan 2025, 05:14Dear Robert L
,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced regarding your cancellation request and the lack of response to your previous attempts to reach us.
We understand your frustration, and we deeply regret that we have not met your expectations in addressing this matter promptly. Please rest assured that we are investigating this internally to ensure your cancellation request is handled as a priority.In the meantime, we will immediately escalate your request to the appropriate team to ensure there is no further delay.
We value your feedback, and we are committed to resolving this issue as quickly as possible. Should you wish to escalate this matter, please let us know, and we will provide you with the relevant contact information for further action.
Once again, we apologize for any frustration caused and appreciate your patience as we work to resolve this matter.
Best regards,
Cubix Team
,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced regarding your cancellation request and the lack of response to your previous attempts to reach us.
We understand your frustration, and we deeply regret that we have not met your expectations in addressing this matter promptly. Please rest assured that we are investigating this internally to ensure your cancellation request is handled as a priority.In the meantime, we will immediately escalate your request to the appropriate team to ensure there is no further delay.
We value your feedback, and we are committed to resolving this issue as quickly as possible. Should you wish to escalate this matter, please let us know, and we will provide you with the relevant contact information for further action.
Once again, we apologize for any frustration caused and appreciate your patience as we work to resolve this matter.
Best regards,
Cubix Team
Cubix Solutions's reply17 Jan 2025, 05:14
Official
Dear Robert L
,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced regarding your cancellation request and the lack of response to your previous attempts to reach us.
We understand your frustration, and we deeply regret that we have not met your expectations in addressing this matter promptly. Please rest assured that we are investigating this internally to ensure your cancellation request is handled as a priority.In the meantime, we will immediately escalate your request to the appropriate team to ensure there is no further delay.
We value your feedback, and we are committed to resolving this issue as quickly as possible. Should you wish to escalate this matter, please let us know, and we will provide you with the relevant contact information for further action.
Once again, we apologize for any frustration caused and appreciate your patience as we work to resolve this matter.
Best regards,
Cubix Team
,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced regarding your cancellation request and the lack of response to your previous attempts to reach us.
We understand your frustration, and we deeply regret that we have not met your expectations in addressing this matter promptly. Please rest assured that we are investigating this internally to ensure your cancellation request is handled as a priority.In the meantime, we will immediately escalate your request to the appropriate team to ensure there is no further delay.
We value your feedback, and we are committed to resolving this issue as quickly as possible. Should you wish to escalate this matter, please let us know, and we will provide you with the relevant contact information for further action.
Once again, we apologize for any frustration caused and appreciate your patience as we work to resolve this matter.
Best regards,
Cubix Team