unhappy client

Elixi Medical Insurance, i have put in numerous complaints and all that happens is i get told that someone will deal with my query within 48 hrs. Policy number ELIXI149687 , each consultant has a different story. I changed my debit order date in November 2024 where i was advised it has been done. My account has been double debited and when i have been enquiring this everyone has a different story. I was made aware today by the consultant i spoke to Zintle that the reason for the double debit is because of a problem ELIXI experienced in JUNE 2024. ELIXI has been debiting my account succesfully all along before june where they came back and said my account number does not exist, thereafter the problem was sorted because proof of my account has been sent to them. I have requested a manager to call me back and all you hear is 24/48 hrs and no one calls back. When i said i want to cancel my policy they were very quick to refer me to the retentions department to cancel without even having a manager call me. The service and the *********** staff is pathetic.