STAY AWAY FROM THESE PEOPLE

STAY AWAY from these people. Was phoned by one of there so called consultants and he explained that they have this wonderful medical GAP cover insurance product and that it would cover any medical shortfall. I was also asked if i was younger than 65, and i told this person that i am already older than 65, at this point the consultant just continue with his sales pitch and not mentioning at all that the premium he mentioned is not applicable to persons my age. A week later I received the policy documentation only to realise that hardly anything that was told to me over the phone was actually true and that this so called GAP cover only cover a limited amount of medical expenses. I imediately phone them and ask them to cancel the policy and requested the transcript of my conversation with the consultant, I also follow it up with an e-mail. Needless to say I received a reply that one of their consultants will be in touch within 16 hours, yet i am still waiting 2 months later. But that's not all, came the end of the month they attempt to deduct the premium via a debit order from my account, I blocked the debit order and phone and e-mailed them again and again request a transcript of my conversation, only to be promised that a consultant will contact me within 16 hours, and I am still waiting !!!!!