Shocking service

So they were previously Talksure - I contacted them via e-mail in December last year - only to receive an automated e-mail in return, (Workflow Ref: wf_***)and I quote Dear Valued Client

Cubix Solutions would like to thank you for your email. Kindly note that a business name change has occurred from Talksure to Cubix Solutions however your policy and service with us will remain unaffected.

One of our customer care consultants will provide you with feedback as soon as possible, we endeavor to address all queries timeously. Please note however that our working hours are Monday to Friday between 08H00 to 17H00, so queries during weekends and public holidays may receive a delayed response. That was on the 5 December 2022 Every time i send a mail i get the same automated response and guess what - i get no further response what so ever You contact them and they say send an e-mail

Happy to take someone's debit order payment for WHAT?