Misleading non adherence to TCF acts.

Had a very leading and sly call from one of your agents sumaya between 10.15 and 10.25 am regarding a policy that she lead me to believe is free and already included on my current package. I would like your QC department to assess this agent as i have managed call centres and am in the industry myself. Your agents call if listened to closely is grounds for dissmissal and could affect your business very badly if taken further. Please i dont feel her line of selling is appropriate. Please review your agent very urgently. Regarding laws of misleading and TCF rulings. The number i was called from was ***