1 reviews | Active since Feb 2019
Miscommunication
I wanted to add my son on my elixi's medical insurance after I was advised that I can add him within 90 days of birth to my surprise I got this responds one of your agents refusing to add my son
Good Day Miss Sibanda
Trust you are well
Apologies for the inconvenience, kindly note we are unable to make any changes on your policy as we have already submitted your policy for banking
Kindly reach out to us after your debit date for further assistance with adding a dependent onto your policy
For any additional assistance please contact Cubix Solutions on ***Monday to Friday 8:00am to 5:00pm
Regards
Keroshan Govender
Customer Service Consultant
Phone : +27 (0)31 ***
E-Mail : ***
Address : Talksure House, 62 Umhlanga Ridge Boulevard, Parkside, Umhlanga, KZN, 4051
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for allowing us the opportunity to assist you with your query.
Our customer support team has reached out to you and assisted with your query. We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00.
Regards
Elixi team
Thank you for allowing us the opportunity to assist you with your query.
Our customer support team has reached out to you and assisted with your query. We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00.
Regards
Elixi team