Medical insurance plans - bunch of lies and useless client services

Wish i could make it min 5 stars. 1. Started the elixi med policy with 3 children Dec 2022 and paid the premiums for almost a year. then removed one child and asked that the 2nd oldest to be policy holder and insured effective november 2023. great done. Premium goes off my account and still no membership certificate or policy documents received. Mid december 2023 i requested membership certificate. Nothing. Got a sms that say click on link for membership certificate and then a ***** page open and asked for other detail than the ID number as per the sms. On christmas day received a email that said benefit was changed - this email went to my junk box first. So did not know about the email. In jan 2024 the one child cut her finger and had to go to ER. to my shock she was not covered. I had to pay cash. I sent email on the 9th of jan 2024 and complaint to all the companies involved and todate no actual feedback on what happend and how she was removed from being insured. they have been listening to the recording for 2 months now........ I returned the debit for Jan and received the cancellation email 22nd january 2024. since then every day i am called numerous times to ask me when will i pay the debit order and then oh sorry i see we must not call until the query is sorted out. Every month they try to take the debit order even though they sent a cancellation letter confirming the policy has been cancelled. This is the most unprofessional, most ********* company ever. they are pathetic and still could not sort out or give proper answers. Any medical insurance plan that use cubix solutions are pathetic. companies involved was cubix, eliximed, unity health, amble down, brytesa.