Horrible Service

I cancelled my policy in Sep 2023 due to personal reasons . I then called in again to reinstate my policy which I was told that I will have to pay a double debt and my policy will be reinstated and activated . I spoke to a customer service consultant on the 7th of Nov about my policy and I was reassured that everything was in order. My daughter fell ill on the 8th of Nov but when I arrived at the doctor I was told that my policy is cancelled I called in just to be advised that I must pay cash and wait 24-48 hours for feedback .No one called me back until I sent a complaint email , which the matter was still not sorted .I have made numerous phone calls to Cubix with no luck of resolving the matter of reinstatement, I think they just started ignoring me after awhile . I then cancelled the existing policy to take out a new policy as no one at cubix seems to be able to do their jobs by resolving the matter . I'm now having to wait for a refund of my double debt which is now a week later and no one contacted me back ,so I called in on the 4th of Dec and again the matter is forever being escalated I don't know where to as no one gets back to you . Totally horrible customer service . I will not recommend Cubix solutions (Elixi) to any one