vV
vanssa V
1 reviews | Active since Mar 2017
09 Jan 2025, 20:10
Cubix incorrectly processed double debit instead of following their standard operating procedures of maintaining the special debit arrangement made on the 3rd January 2025
Cubix incorrectly processed double debit instead of following their standard operating procedures of maintaining the special debit arrangement made on the 3rd January 2025. Only R957 was supposed to be debited on the 9th January but instead R1914 was processed.
Helpful (0)
Replies (1)0
Replies (1)
Cubix Solutions's replyOfficial
09 Jan 2025, 20:54Dear Vanessa R,
We sincerely apologize for the inconvenience caused. The Cubix team is prioritizing an investigation into the matter to ensure this issue is resolved promptly.
A consultant will be in touch with you shortly to assist and advise you on the next steps. We truly appreciate your understanding and patience as we work towards a resolution.
Best regards,
Cubix Team.
Cubix Team.
Cubix Solutions's reply09 Jan 2025, 20:54
Official
Dear Vanessa R,
We sincerely apologize for the inconvenience caused. The Cubix team is prioritizing an investigation into the matter to ensure this issue is resolved promptly.
A consultant will be in touch with you shortly to assist and advise you on the next steps. We truly appreciate your understanding and patience as we work towards a resolution.
Best regards,
Cubix Team.
Cubix Team.