NPS Score
-100
Recommended: Unlikely
Jul '26 - Sep '26
Frequently Asked Questions About Cube Airtent South Africa
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Recent reviews (1)
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Share Your Experience1 reviews | Active since Jul 2024
Excellent marketing does not mean excellent customer service and honesty.
I ordered my Cube Solo AirTent on the 19 May 2026 on the company's website. When you make the purchase nobody informs you that the actually roll the stock as the sell stock which is not available. I used the Payflex service as payment method. I received an email welcoming me to the Cube family and being told that due to my purchase I will receive their newsletter ext ext. I had a solo trip planned for early June 2026 and enquired about the ETA of the delivery. I was told that the deliveries will be done within the next couple of days. I were also told ther is a video explaining the reason for the delay. I found a video regarding blow up mattresses which were delayed due to a problem with resources which was due to the war in Iran. I was mad to understand that we could expect delivery at the end of June 2026. I enquired again in the beginning of July 2026 where the response just say that as soon as they receive the stock it will be send out. I emailed again insisting on a date as I have a second trip planned. The response was probably late July 2026 or early August 2026. I must add that by this time I made all three my Payflex payments . I started looking around at other options as I lost my faith in the Company as they have an excellent marketing program but the customer service is none existing. I then decided on the 9 July 2026 to cancel my order and to enquire how I go about to get my money back as I found something similar that I would like to purchase. No reply. I have them the 10th and on the afternoon I spoke to Shona a customer service official and PA to the CEO. She did not even argue as I dealt with her via email and she knew I was ****ed off. She promised to get back to me as she need to confirm how the cancellation need to be done because I used Payflex for the order. Received no reply. E-mail het again still no reply. Maybe Helle Peter will result in Hello sir.
1 reviews | Active since Jul 2024
Excellent marketing does not mean excellent customer service and honesty.
I ordered my Cube Solo AirTent on the 19 May 2026 on the company's website. When you make the purchase nobody informs you that the actually roll the stock as the sell stock which is not available. I used the Payflex service as payment method. I received an email welcoming me to the Cube family and being told that due to my purchase I will receive their newsletter ext ext. I had a solo trip planned for early June 2026 and enquired about the ETA of the delivery. I was told that the deliveries will be done within the next couple of days. I were also told ther is a video explaining the reason for the delay. I found a video regarding blow up mattresses which were delayed due to a problem with resources which was due to the war in Iran. I was mad to understand that we could expect delivery at the end of June 2026. I enquired again in the beginning of July 2026 where the response just say that as soon as they receive the stock it will be send out. I emailed again insisting on a date as I have a second trip planned. The response was probably late July 2026 or early August 2026. I must add that by this time I made all three my Payflex payments . I started looking around at other options as I lost my faith in the Company as they have an excellent marketing program but the customer service is none existing. I then decided on the 9 July 2026 to cancel my order and to enquire how I go about to get my money back as I found something similar that I would like to purchase. No reply. I have them the 10th and on the afternoon I spoke to Shona a customer service official and PA to the CEO. She did not even argue as I dealt with her via email and she knew I was ****ed off. She promised to get back to me as she need to confirm how the cancellation need to be done because I used Payflex for the order. Received no reply. E-mail het again still no reply. Maybe Helle Peter will result in Hello sir.