Forced to pay for TWICE and pay for wine not consumed

I am really frustrated at the lack of service excellence s****s and know how of your staff!!!

I have just been at Cubana florida road Durban 06 April 2019.... I was made to pay for a bottle of wine that hadn't even been opened. According to the waitress there is no "ITEM VOID" at Cubana.. I am really shocked and dissapointed at their low levels of Customer service, if any!!! I asked the waitress to show me a bottle of a certain wine since i wasn't sure of what i wanted to drink but when i wanted to swap the still SEALED bottle, i was told its IMPOSSIBLE. I was FORCED to pay for both wines, i have the slip and the bottle in my possession and i dont even drink this cheap ******* excuse if a wine.

At frist the waitress Sthabile forced us to settle our bill since she was going home and her ahift ending... So the second waitress Lihle is the one who was serving me the second time where i was forced to pay dor the unopened wine due to no "Item void" on their system.

First transaction:

Capitec: Purchase -R115.00 from SAVINGS ACCOUNT; Ref 0000 CUBANA LATINO CAFE14109DURBAN ZNZA; 06-Apr. Call ********** 043

Second transaction:

Capitec: Purchase -R320.00 from SAVINGS ACCOUNT; Ref 0000 CUBANA LATINO CAFE14109DURBAN ZNZA; 06-Apr. Call ********** 043

Sindisiwe Cynthia Khumalo