TN
Thobile N

1 reviews | Active since Jun 2015

17 Jun 2015, 15:22

My BMW experience RUINED

I booked my car in for repairs @ Club Motors Repair Center in Randburg on the 5th of May 2015 and when I asked how long it will take I was told that it would take 12 to 15 working days to complete the repairs - the 15th day being the 22nd of May. After being informed of the duration I went on to book car rental for 15 days to ensure that I could still get to work whilst my car was being repaired. <br> A day before I was meant to collect my car I got a text from the repairers telling me that more parts had to be ordered and they were waiting for approval from my insurer. Long story short, every week since then I would be told I could collect my car 4-5 days later and every week, on the day I was told I could get my car I'd get told that they had to order parts and they were still waiting for delivery but guaranteed I'd get my car back 4-5 days from the day of the call. <br> It has been 44 FULL days, I still have no news on my car. I had to extend my car rental every week until my contract ended after 30 days, now I'm forced to take taxis or walk to get around because they refused to give me a courtesy car. I'm VERY disappointed BMW. My BMW experience has been RUINED! I EXPECTED BETTER!

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Replies (1)
Club Motors Arc Randburg
Club Motors Arc Randburg's reply19 Jun 2015, 13:47
Official
Hello Cath-King,

Dear Ms Nkosi,

Thank you for bringing this issue to our attention.

We have collected your vehicle from Norhtcliff Auto wherre it has been in order to sort out the non-accident related issues on your vehicle.

Please note that Keith will be in contact with you during the course of the day.

Kind regards,

Charmaine Swanepoel
Customer Relations Officer
Club Motors Randburg ARC