Disgusting treatment

On the 8th January our car was towed into Club motors as advised by the the technician from BMW on call. We logged a call after the car started making an unusual noise. He personally called the tow truck. After a couple of days with no communication from Club motors I called in to check up on the progress made on the car and it is only then that I was told that the car taken to the repair center. Because it had been 3 weeks with no work done on the car we decided to move the car to where it will be attended to, but the repair center refused to release it before they get storage fee. Insurance requested the invoice so that they can pay the storage fee but repairs are dragging their feet by making excuses and this is purely because of GREED(storing longer means more money for them).We requested BMW SA to intervene and we spoke to Alfred from Head office customer care and he promised to get back to us within 24 hrs and still no call from him. REF NO: ***. Owning a BMW is proving to be a NIGHTMARE. This repair is center not doing BMW BRAND any justice and if BMW SA wants to keep their customers , they shouldn't work with people like these. A month now with no car. Disgusting <div><br></div><div><em>(Supplier name changed from Club Motors Randburg to Club Motors Arc Randburg by Hellopeter.com)</em></div>