Bad service

A friend bought me a diary form Christmas and I loved every thing about it and started planing for my year 2019.When I reached the 8th of February the month had suddenly changed to March.I laughed about it and decided I will call the printers when businesses have open.I called (8/01/19) the printers spoke to a lady explained the story and she seemed to understood I even sent her a video of what I was telling her.She went on saying she has two diaries that she can give me and so I choose one. She explained that they are busy with back to school stock however she will try and deliver it for me and so I explained to her my off days and she agreed to sent it thru. On the 15th I sent a message and no respond 16th same thing.Today is the 21st and I am still waiting