Pathetic Service !!!

I sent in my Moto Lenova xt 1650 to this company over a month ago for a new screen. Job no (211586MOT) They first of all wouldnt look at my phone without a R170 inspection fee. So i paid the fee, then they sent me a quote for a new screen which was R832. I paid for the repair, and waited over 2 weeks for them to give me a answer if the phone was ready. Eventually they said the screen has been repaired but they waiting to update the software. I never gave them any confirmation to reinstall my software. They said it was part of the procedure when they change a screen ? I have confirmation of this all on email from there Retail customer service consultant Lucas Hlongwane . Couple days later i call and and speak to the technician and he says they still waiting for software cause the software he has doesnt work, and his waiting for lenova to give him software. Few days later i call again and cant get hold of a Technician. I called a couple of times and still cant get hold of anyone to give me a update on my phone. This is going on 3 weeks now. I eventually get hold of a lady in customer service and she says the update on my phone is still waiting for a screen ? Iv been told that the screen has been repaired and they waiting for software ? She said not at all they havent repaired the screen yet. So i have been **** to for the last 3 weeks. I ask the lady to transfer me to the manager in charge which is Tasha's (Operations Manager). I get hold of him eventually after leaving many messages which he didn't get back to me. I eventually get hold of Tasha's and explain to him the situation which he tells me he will investigate. after a couple of days i spoke to Tasha's again and he said the screen hasnt been repaired and it wasnt the software they were waiting for. So the guy in Customer service Lucas Hlongwane has been lying about the repair status on the phone. So i asked Tashas how long will they take to get me a screen, he said he will call me back and check. Eventually he called me back and said they dont have a screen as Motorola Lenova has pulled out the country. So basically for the last 3 weeks going on 4 weeks now i was **** to ? and i paid for the repair which i wasnt told they they dont have the screen ? I spoke to Tashas once again and he said they will try see if they can get a screen from Motorola Lenova in Dubai, which he said if they do have stock will take plus minus 10 days. i asked Tasha's to get back to me to let me know if they got stock and he never did. Again i called and spoke to Tasha's and he said he still hasnt had a response from Motorola Lenova in Dubai. I then asked Tasha's can i please get a refund of my money and my unrepaired phone thats be laying there for 4 weeks already. He said he will get back to me the next day and get the refund sorted. Its going on another week already and iv phoned Tasha's and have left messages and he hasnt got back to me still. So my money has not be refunded and i honestly dont know who else can assist me. I have never recieved such pathetic service from a company before. How this company was given the contract to do repairs for Motorola, Samsung and Huawei is a major mistake and im going to post this post to those companys so they can realise who they have on board as a repair centre. If i dont receive my refund within the next day im going to take this up legally for the whole situation which has occured. Regards Frank Nolte