Very Very bad customer service

I have been complaining about the above two cooperatives about their bad bad bad customer service towards me as black person. CSS Solutions is acting on behalf of Nedbank. But both of them I'm very disappointed about their customer service to date CSS Solutions acting on behalf of Nedbank cannot able to provide me with simple thing I requested from them. They phoned me on the 02 April 2024 after the review promising to help me which they did, but they send the wrong documents I requested from them as unprofessional as they are they even send un signed documents for me to submit them to my bank. I phoned them on the 5 April from my bank asking them to send the correct documents and I was told that they will send them after 15h00 but it never happened until today. These two cooperatives have bad customer service aspecially when it comes to the skin colour I have been up and down requesting a simple documents so that I could able to access funds and settle what I'm owing them, so when it comes to me as black person I believe that if it was onother skin colour the matter should have been resolved by now.