UNHAPPY AND NEED MY MONEY BACK OR I WILL NOT CONTINUE FURTHER WITH SUCH ********** MANNER

On the 31st December 2022 the business deducted money on my account as agreed upon of 3 account i have with them..but to my surprise after those agreed payment went through with correct reference another deduction was made but it didn't have the same reference as on existing account but it reflected as i did purchase something with css solutions that prevented me to reverse the amount R3000 with my bank as if i was the one who gave permission....i then call them and at 1st a guy assist and gave the profile to her supervisor vanessa applegreen to assist and that was on the 31st December when i lodge the complain....on the 3rd january i called again to follow and the lady called Rebecca assisted and escalated the matter to her manager vanessa applegreen mind you i send her and e mail as well she only responded "she will give me feedback"3rd jan i e mailed her and she did not respond..on the 4th still nothing then in the 5th nothing i then called again Thursday the 6th jan and she was not available and few minutes after she called back and says they are busy with my bank capitec i then ask her how is it possible as they told me the provider who deducted the money must return it to me not the other way around...then she said she will check the relevant department few minutes after our conversation she then call me back and said my money will be released friday ...ijhuu what a relieve mind through all our conversations i reminded her it was my kids money for school as they are opening on the 13 jan...she said she will assist....10th January to my surprise payment not received....called the css solutions the line kept on giving me machine option and i choose as ni answer...i then used the watsapp line...someone assisted and they never gave thier name....ask the agent to assist with matter and she stalled at 1st....gave her my details she insisted i give them the full story ...i told the agent to ask vanessa applegreen to call and she never did nor responds ..the agent told me she was waiting for feedback from capitec i used the same line...how come this time as vanessa confirmed payment has been released....she said she will inform her...i ask the agent for the superior she said vanessa is the manager ....i fail to understand how come a sum of R3000 get missing and not refundable and send a proof of statement to css yet they cannot give me my money back....please assist i need the money schools opens on the 12th January ....i also regret calling them back as i got their missed call to make arrangements imagine a total of 9000 was deducted from the same account how do the expect my family to survive...and what do i tell my kids if the cannot except them at school