RUDE CUSTOMER SERVICE

they work together with Standardbank in debt collecting your money when it is outstanding. my lawyers have app**** for a sequestration and the case is october 2020. I have send these people EVERY TIME they mail me the information. and they still have the odecity to send me the following sms today : ESCHEQ Accountholder: Despite previous attempts your account remains unpaid and with no payment plan in place. Continued failure to pay may result in further action being taken against you. Contact Credit Solutions Services urgently on *** to discuss options available to you ***

They are rude and dont listen to a client - they also do not want to talk to my lawyers. WHY?