Ripping Customers Off

I'm writing this review out of desperation and disappointment from the two above mentioned companies. Every month I try by all means to make payments so that I can pay off my account. But I don't receive any statements about the payments in making monthly. Instead CSS will send me email about may payment arrangements and not taking into account the money I've already for the debt to decrease. When I check my monthly report from credit score, the HomeChoice account still reflects the old balance. Why do they want me to pay the account if they are not going to update the account. I'm so disappointed I need assistance with the companies service. They are ripping their customers off, tried sending both companies emails and I had box response from them. This is unfair Treatment to the Customer and I'm going to take this matter further. I'm exhausted from the treatment I'm getting from these 2 companies