Outstanding balance

Good day Rudzani, Yolanda

I'm shocked to hear that my account balance has ballooned to R2,473.88. As previously mentioned, I've been making regular payments since January, but your system only reflects the September payment. I'd appreciate a detailed breakdown of the outstanding amount, including any interest or fees app****.

Furthermore, I request evidence of your attempted calls, as I don't have any record of receiving them. I'd also like to know why I haven't received any updates or communication from your team since our last conversation on October 9th.

To resolve this, I'd like to propose the following: 1. Provide a detailed breakdown of the outstanding amount. 2. Offer call recordings or evidence of attempted calls. 3. Review and update my account balance with the correct information.

Looking forward to your prompt response.

Best regards, Neo Aphane