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Thandolwethu M

1 reviews | Active since Nov 2024

16 Nov 2024, 19:38

Not happy with communication skills.

I waited for more then 3 day for a paid up letter and would continuously call everyday for it, made a payment before I got the settlement letter and in requesting a paid up letter I was to I still had an outstanding amount to pay. I called again to find out what outstanding amount is and was told that it was paid in full and a paid up letter has been requested, but what worries me is since I waited a week for a settlement letter what are the chances that I will get the paid up letter in time.

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Replies (3)
CSS Credit Solutions
CSS Credit Solutions's reply18 Nov 2024, 07:38
Official
Good day,

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team
TM
Thandolwethu M's update26 Nov 2024, 16:34
Reviewer Update
Again it zero communication, called yesterday for follow up for my paid up letter. Lady that I got transferred to said they had the letter they just needed to confirm something and I'd have it by end of day. Didn't get it yesterday, called again they said they would send it in a couple of minutes that was in the morning. So I whatsapped to find out maybe they were having an issue with my email address like before and requested they send it via WhatsApp they said okay. In all this there is no communication as to what could be the hold up.
CSS Credit Solutions
CSS Credit Solutions's reply27 Nov 2024, 14:13
Official
Good day,

Thank you for your patience.

We confirm that your paid up letter has been sent to you via email.

Please confirm if you received it, if not please send an email to ***

Trust the above is in order.

Kind Regards,
Customer Care Team