Mental health affected by poor service from CSS customer support team 4

The customer service from literally all the consultants and supervisor Sizww Khumalo is appalling. I paid up my Nedbank Personal Loan account on the 1st of August 2026 and was advised that I would receive my paid up letter in 14 working days. Today, 4th September, still nothing. Sizwe Khumalo does not bother to respond to my emails, is never available to take my call when I call and never returns my calls. Nedbank team cannot provide me with the paid up letter because they are waiting for CSS to remove me from their system.

Why must this entire process be si distasteful is beyond my understanding. I am frustrated and this treatment has affected my mental health. Having to pay for my Psych visit weekly from my pocket because of useless, unprofessional people that are placed as Supervisors and yet don't know what the role entails. I need my paid up letter urgently!!!