LP
Lauren P
1 reviews | Active since Mar 2023
04 Mar 2023, 11:03
*********** supervisors
Worst company ever.
I was called first week of February wrt an account I settled in December with Hammond Pole. Received the paid up letter from hammond Pole. CSS solutions asks in February for the paid up letter. I immediately send the paid up letter. One month later I am still recwiving calls and sms from the company. I eventually call the company back today only to hear the manager (pkhanyile) has not closed the account. They have received all my documents but she never bothered to do her job as a result my credit score continues to be affected.
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Replies (1)CSS Credit Solutions's replyOfficial
06 Mar 2023, 08:39Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
CSS Credit Solutions's reply06 Mar 2023, 08:39
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
