Incompetence at its best. their -95 rating is SO deserved!

CSS is THE most, I repeat THE MOST *********** company I have ever been forced to deal with through call centre operators and mail services . That is apart from MTN who is responsible for this relationship and are equally or more *********** than CSS!

After being issued with a new credit card (and number) in January, Despite calls to the operators and meaningless automated responses, MTN handed me over to CSS for unpaid account in July 2021. Since then I have been inundated with calls, SMSs and emails demanding outstanding payment from CSS, this was despite sending proof of payments by EFT - again and again - and again! I keep getting calls from another new person (obviously just use lists with no previous records) and tell the story again. Up to 3 SMS and 2 calls in one day! After 2 months, I was able to get hold of a supervisor's name - N Moyake. I have sent her 8 emails with copies of Pops. Cannot get her on the phone - it's like she doesn't work there. Maybe this is the working from home lie - and all unresolved problems are caused by COVID-19? She copied my one 1 mail sent to MTN Legal Dept which said they must trace my payments and advise. Still waiting. now 10 months on... Last week, MTN handed me over to another agency - MBDCS - now I am with two agencies. Really? how does this work? Perhaps MTN discovered just how useless CSS is. Their ratings, on your HP site are "Financial Services = 0. Trust Index = 2.7 and Net promo = MINUS 95!" I can only agree. they should be MINUS 100! however, I got another demand call today from CSS! Their staff is not functionally literate. This means that they read (or not) words, but do not understand their meaning - they just punch out another standard response, SMS or voice call. no attempt is made it identify the problem, look at the documents and EFT proof of payments received and actually, step by step, work through a problem to a satisfactory conclusion. You would think I am speaking a foreign language - like Chinese..... Companies like this should be barred from claiming to operate a legitimate financial services business. there IS NO SERVICE or resolution from them - including the Supervisor - N Moyake.

Full a marks to MBDCS, who responded immediately, politely and intelligently!

Now to try and sort out the second *********** company - viz., MTN. and get my refund on a duplicated payment!