MM
Miche M
1 reviews | Active since Aug 2017
21 Feb 2023, 11:10
HORRIBLE SERVICE
My account was handed over to CSS Solutions / Brooks & Luty a few years ago for one of my accounts. They have been harrassing me with text messages calling my next of kin for quite some time even with me paying. Last week I asked for a statement and to my surprise I have overpaid them by R2395.00 and this account was paid up in Augus 2021, however, their latest harras*****t SMS to me was on the 14th February 2023. I am so disgusted how they can chase for money for an account that has been paid up 2 years ago. I have asked for a refund last week and was told this will be passed to their Finance team, to date no refund was received. I have to chase up with 5 emails at a time before they even respond to my emails, even though the "Supervisors" Shamine Sewpersadh and Carol Avontuur are CC'd in the emails, this is still taken lightly. I was told today the bank will need to do the refund, this was chased but no feedback was received. I then questioned why the bank has to do the refund if I was told in the first instance this was being passed to the finance team. I have been chased for money with urgency for something that was paid in 2021 but I cant be refunded money owed to me with the same urgency. THIS SERVICE IS DISGUSTING. I SHOULD ACTUALLY BE CHARGING THEM EXTRA FOR HARRS*****T!!!!!!!!!!!
Helpful (0)
Replies (11)0
Replies (11)MM
Miche M's updateReviewer Update
21 Feb 2023, 13:34 I just got a call from a consultant advising she sent a follow up to the finance team and the account has been handed over to the bank so they are the ones who need to refund me, they have many refunds so they will pay me when they get to me. How ridiculous? I also have amy other things I had to pay but I couldn't pay when I GET TO THEM. I have no evidence this has been escalated as they say they have. I have asked for a contact number or email address for a manager I can talk to and was told Carol Avontuur is the manager, I then advised I have cc'd her in the emails and she is not responding to them, and the response was she doesn't know what to say because she is also waiting for feedback. what type of service is this from a manager just because she doesn't know what to say, but they can chase me for money paid 2 years ago, then they know what to say? I WANT THIS REFUND CHASED JUST AS YOU CHASED ME FOR MONEY NOT OWING.
MM
Miche M's update21 Feb 2023, 13:34
Reviewer Update
I just got a call from a consultant advising she sent a follow up to the finance team and the account has been handed over to the bank so they are the ones who need to refund me, they have many refunds so they will pay me when they get to me. How ridiculous? I also have amy other things I had to pay but I couldn't pay when I GET TO THEM. I have no evidence this has been escalated as they say they have. I have asked for a contact number or email address for a manager I can talk to and was told Carol Avontuur is the manager, I then advised I have cc'd her in the emails and she is not responding to them, and the response was she doesn't know what to say because she is also waiting for feedback. what type of service is this from a manager just because she doesn't know what to say, but they can chase me for money paid 2 years ago, then they know what to say? I WANT THIS REFUND CHASED JUST AS YOU CHASED ME FOR MONEY NOT OWING.
CSS Credit Solutions's replyOfficial
21 Feb 2023, 16:07Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
CSS Credit Solutions's reply21 Feb 2023, 16:07
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
MM
Miche M's updateReviewer Update
21 Feb 2023, 16:26This has been escalated since last week and still no resolve. The manager cant talk to me because she doesnt know what to say, but she could speak to me chasing for money?
MM
Miche M's update21 Feb 2023, 16:26
Reviewer Update
This has been escalated since last week and still no resolve. The manager cant talk to me because she doesnt know what to say, but she could speak to me chasing for money?
CSS Credit Solutions's replyOfficial
22 Feb 2023, 09:12Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
CSS Credit Solutions's reply22 Feb 2023, 09:12
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
MM
Miche M's updateReviewer Update
22 Feb 2023, 10:18I am now being asked for a proof of payment for me to be refunded. After I was sent a statement from this company showing all my payments. I told the consultant I paid using my banking app so I will have statements and I was told no I need a proof of payment. So a statement is not a proof of payment? I also paid this money to the bank account given to me so surely their statements will also reflect this but I was told to go to the bank and get a statement and THEY WILL SEE IF THEY CAN USE IT. Is this a joke? I will escalate this if need be.
MM
Miche M's update22 Feb 2023, 10:18
Reviewer Update
I am now being asked for a proof of payment for me to be refunded. After I was sent a statement from this company showing all my payments. I told the consultant I paid using my banking app so I will have statements and I was told no I need a proof of payment. So a statement is not a proof of payment? I also paid this money to the bank account given to me so surely their statements will also reflect this but I was told to go to the bank and get a statement and THEY WILL SEE IF THEY CAN USE IT. Is this a joke? I will escalate this if need be.
MM
Miche M's updateReviewer Update
22 Feb 2023, 11:09I am now being asked for a statement which will not only show as a proof of payment but also to ensure the money gets refunded to the right person. After I was asked to send a proof of account. Is this not enough proof that the refund will be paid to the right person? This is just a whole delay tactic to not pay the money which on their statement also clearly shows I overpaid. I will be taking this to the banking ombudsman with all the proof which they have sent me as well.
MM
Miche M's update22 Feb 2023, 11:09
Reviewer Update
I am now being asked for a statement which will not only show as a proof of payment but also to ensure the money gets refunded to the right person. After I was asked to send a proof of account. Is this not enough proof that the refund will be paid to the right person? This is just a whole delay tactic to not pay the money which on their statement also clearly shows I overpaid. I will be taking this to the banking ombudsman with all the proof which they have sent me as well.
CSS Credit Solutions's replyOfficial
23 Feb 2023, 08:26Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
CSS Credit Solutions's reply23 Feb 2023, 08:26
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
MM
Miche M's updateReviewer Update
23 Feb 2023, 10:02Please advise how his will be rectified as the last response I received was from Carol Avontuur at 10:49am on Wednesday 22nd February 2023. I have since then sent 4 emails and to date have received no response or acknowledgement to my emails. So I do not see any effort in rectifying my situation, I am being ignored instead. I am now more than happy escalating this to the Banking Ombudsman as well as the Financial Ombudsman.
MM
Miche M's update23 Feb 2023, 10:02
Reviewer Update
Please advise how his will be rectified as the last response I received was from Carol Avontuur at 10:49am on Wednesday 22nd February 2023. I have since then sent 4 emails and to date have received no response or acknowledgement to my emails. So I do not see any effort in rectifying my situation, I am being ignored instead. I am now more than happy escalating this to the Banking Ombudsman as well as the Financial Ombudsman.
CSS Credit Solutions's replyOfficial
24 Feb 2023, 08:27Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
CSS Credit Solutions's reply24 Feb 2023, 08:27
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
MM
Miche M's updateReviewer Update
24 Feb 2023, 09:38Stop responding with automated responses because you are not trying to resolve the matter
MM
Miche M's update24 Feb 2023, 09:38
Reviewer Update
Stop responding with automated responses because you are not trying to resolve the matter
MM
Miche M's updateReviewer Update
07 Mar 2023, 12:04I received an email last week saying my refund will be processed on Friday, Friday came and went and still no refund received. I emailed yesterday advising no refund was received. I got no reply. I had to send an email today asking for a response and the response I received was that my refund is being processed, but I was told it was being processed on Friday. So much for getting the issue resolved. I have also escalated my complaint to the ombudsman 2 weeks ago maybe that will be of help.
MM
Miche M's update07 Mar 2023, 12:04
Reviewer Update
I received an email last week saying my refund will be processed on Friday, Friday came and went and still no refund received. I emailed yesterday advising no refund was received. I got no reply. I had to send an email today asking for a response and the response I received was that my refund is being processed, but I was told it was being processed on Friday. So much for getting the issue resolved. I have also escalated my complaint to the ombudsman 2 weeks ago maybe that will be of help.