1 reviews | Active since Nov 2013
Harrasment for prescribed debt
I have emailed your pathetic company on 22.11.2022I refer to my email sent to Busisiwe Vuma and to Khukhama Mapoma advising that I do not have outstanding MTN account!!! I keep getting harassed by your company for this so call MTN Account. I have also spoken with numerous persons at you offices explaining the same, and still no assistance in removing my profile from your company as you are not able to provide me with any of the information that I asked for in my emails.
I have yet again received a call regarding my so-called MTN account.
I DO NOT HAVE ANY OUTSTANDING MTN ACCOUNT!!!!!
The account I had with MTN was paid in Full and was removed from my credit report on 04.06.2019, meaning there were no outstanding balances owed to MTN.
I have accessed my credit report again this morning and I do not have a MTN account reflecting on my credit report.
Kindly take this as a warning, that you should continue to pursue me for monies that I do not owe, or if you or MTN affect my credit report negatively, that I will take this matter further and hold your company liable for the legal costs. The account was closed in 2019, you cannot pursue debt that is older than three years as it is prescribed debt.
The so-called detailed statement that was sent to me by Khukhama Mapoma is not a valid statement.
I have requested information as per my email below, and still have not received any feedback.
I suggest that between yourselves and MTN you get your facts straight.
Should this matter not be resolved, then I will be opening a case of harassment as you cannot provide me with what I have asked for. I have also informed that the MTN account does not reflect as outstanding or overdue on my credit report, which means that I do not owe MTN any monies!!!!
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team.
