BW
Brendan W
1 reviews | Active since Feb 2022
28 Feb 2022, 08:45
DO NOT TRUST! Work directly with service provider to pay debt.
Money never paid to MTN after full payment was made on MTN account! DO NOT TRUST! MTN has confirmed debt collectors should not be giving their bank details for payments, use MTN's own ABSA account instead and work directly through MTN.
I will be in contact with MTN legal team to report CSS for their ********** actions. If they are unwilling to help out, I will be contacting the ombudsman and seeking legal action, possibly class action based on the amount of negative reviews here.
Helpful (0)
Replies (6)0
Replies (6)
CSS Credit Solutions's replyOfficial
28 Feb 2022, 08:51Good day
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards
CSS Credit Solutions's reply28 Feb 2022, 08:51
Official
Good day
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards
BW
Brendan W's updateReviewer Update
01 Mar 2022, 08:06NEGATIVE UPDATE: Received a call yesterday 10 minutes after the review was posted, promised I will get another call with an update hoping to have solved the problem yesterday already. NO CHANGE AND NO CALL.
Still have no trust in them. Only once I have confirmation from MTN themselves that the account is paid up, will I change my opinion on them. Email has been sent to MTN legal team and collections department with all relevant information, still no response.
Still have no trust in them. Only once I have confirmation from MTN themselves that the account is paid up, will I change my opinion on them. Email has been sent to MTN legal team and collections department with all relevant information, still no response.
BW
Brendan W's update01 Mar 2022, 08:06
Reviewer Update
NEGATIVE UPDATE: Received a call yesterday 10 minutes after the review was posted, promised I will get another call with an update hoping to have solved the problem yesterday already. NO CHANGE AND NO CALL.
Still have no trust in them. Only once I have confirmation from MTN themselves that the account is paid up, will I change my opinion on them. Email has been sent to MTN legal team and collections department with all relevant information, still no response.
Still have no trust in them. Only once I have confirmation from MTN themselves that the account is paid up, will I change my opinion on them. Email has been sent to MTN legal team and collections department with all relevant information, still no response.
CSS Credit Solutions's replyOfficial
02 Mar 2022, 08:15Good day
Please accept our apology for any inconvenience and frustration caused.
Kindly be advised that you matter has been escalated to our client for further investigation.
Kind Regards
Please accept our apology for any inconvenience and frustration caused.
Kindly be advised that you matter has been escalated to our client for further investigation.
Kind Regards
CSS Credit Solutions's reply02 Mar 2022, 08:15
Official
Good day
Please accept our apology for any inconvenience and frustration caused.
Kindly be advised that you matter has been escalated to our client for further investigation.
Kind Regards
Please accept our apology for any inconvenience and frustration caused.
Kindly be advised that you matter has been escalated to our client for further investigation.
Kind Regards
BW
Brendan W's updateReviewer Update
02 Mar 2022, 08:25ACTUAL UPDATE: An email was sent from CSS to an @mtn.co.za email address, however when I responded to that @mtn.co.za email address I got an automated response, which Google warned me is not coming from inside the MTN organisation. I requested they send all the information to the @mtn.com email address which the MTN Facebook page supp**** me with, yet that request was completely ignored. I then forwarded CSS's correspondence to the @mtn.com email and I'm awaiting a response.
Overall update: CSS Claims to have paid the money to MTN in October last year already, HOWEVER, their Proof of Payment SCREENSHOT is clearly just an excel document they quickly created because there are mistakes in the screenshot, which would not be there if this screenshot was taken from their bank statement... SO, I still have no trust in them. I will keep responding everytime there is ANY movement on this. CSS, you have 3 days or I start contacting everyone here on Hellopeter... Let's see how that goes for you.
Overall update: CSS Claims to have paid the money to MTN in October last year already, HOWEVER, their Proof of Payment SCREENSHOT is clearly just an excel document they quickly created because there are mistakes in the screenshot, which would not be there if this screenshot was taken from their bank statement... SO, I still have no trust in them. I will keep responding everytime there is ANY movement on this. CSS, you have 3 days or I start contacting everyone here on Hellopeter... Let's see how that goes for you.
BW
Brendan W's update02 Mar 2022, 08:25
Reviewer Update
ACTUAL UPDATE: An email was sent from CSS to an @mtn.co.za email address, however when I responded to that @mtn.co.za email address I got an automated response, which Google warned me is not coming from inside the MTN organisation. I requested they send all the information to the @mtn.com email address which the MTN Facebook page supp**** me with, yet that request was completely ignored. I then forwarded CSS's correspondence to the @mtn.com email and I'm awaiting a response.
Overall update: CSS Claims to have paid the money to MTN in October last year already, HOWEVER, their Proof of Payment SCREENSHOT is clearly just an excel document they quickly created because there are mistakes in the screenshot, which would not be there if this screenshot was taken from their bank statement... SO, I still have no trust in them. I will keep responding everytime there is ANY movement on this. CSS, you have 3 days or I start contacting everyone here on Hellopeter... Let's see how that goes for you.
Overall update: CSS Claims to have paid the money to MTN in October last year already, HOWEVER, their Proof of Payment SCREENSHOT is clearly just an excel document they quickly created because there are mistakes in the screenshot, which would not be there if this screenshot was taken from their bank statement... SO, I still have no trust in them. I will keep responding everytime there is ANY movement on this. CSS, you have 3 days or I start contacting everyone here on Hellopeter... Let's see how that goes for you.
BW
Brendan W's updateReviewer Update
15 Mar 2022, 13:00IT IS STILL NOT ****ING SORTED OUT! I HAVE NO FAITH IN CSS AND NOW NO TRUST IN MTN EITHER. Why do they keep using CSS when CSS keeps telling MTN clients to pay money in their account and NOT MTN's account?!?!
BW
Brendan W's update15 Mar 2022, 13:00
Reviewer Update
IT IS STILL NOT ****ING SORTED OUT! I HAVE NO FAITH IN CSS AND NOW NO TRUST IN MTN EITHER. Why do they keep using CSS when CSS keeps telling MTN clients to pay money in their account and NOT MTN's account?!?!
BW
Brendan W's updateReviewer Update
25 Mar 2022, 11:57Hi All.
This is an update. CSS seems to have paid the money over to MTN in September last year after I made payment to them. MTN has failed to allocate the money to my account since then. After some assistance from CSS, they were able to get MTN to send a paid up letter (with my name spelt incorrectly... Of course it needs to be some more hassle) as well as a promise to allocate the money by today, however this morning I received another SMS stating I am in breach of contract. MTN, fix your ****. I do strongly believe that CSS needs to have more clear communication with their "customers" though as to what it happening with these payments. They should NOT be closing accounts on their side before MTN has sent and the client received their paid up letter.
This is an update. CSS seems to have paid the money over to MTN in September last year after I made payment to them. MTN has failed to allocate the money to my account since then. After some assistance from CSS, they were able to get MTN to send a paid up letter (with my name spelt incorrectly... Of course it needs to be some more hassle) as well as a promise to allocate the money by today, however this morning I received another SMS stating I am in breach of contract. MTN, fix your ****. I do strongly believe that CSS needs to have more clear communication with their "customers" though as to what it happening with these payments. They should NOT be closing accounts on their side before MTN has sent and the client received their paid up letter.
BW
Brendan W's update25 Mar 2022, 11:57
Reviewer Update
Hi All.
This is an update. CSS seems to have paid the money over to MTN in September last year after I made payment to them. MTN has failed to allocate the money to my account since then. After some assistance from CSS, they were able to get MTN to send a paid up letter (with my name spelt incorrectly... Of course it needs to be some more hassle) as well as a promise to allocate the money by today, however this morning I received another SMS stating I am in breach of contract. MTN, fix your ****. I do strongly believe that CSS needs to have more clear communication with their "customers" though as to what it happening with these payments. They should NOT be closing accounts on their side before MTN has sent and the client received their paid up letter.
This is an update. CSS seems to have paid the money over to MTN in September last year after I made payment to them. MTN has failed to allocate the money to my account since then. After some assistance from CSS, they were able to get MTN to send a paid up letter (with my name spelt incorrectly... Of course it needs to be some more hassle) as well as a promise to allocate the money by today, however this morning I received another SMS stating I am in breach of contract. MTN, fix your ****. I do strongly believe that CSS needs to have more clear communication with their "customers" though as to what it happening with these payments. They should NOT be closing accounts on their side before MTN has sent and the client received their paid up letter.