CUSTOMER HARASSMENT

Good morning.
I take note of the reply. The reply was posted 04 May 23 07;45 (note my time).
The telephone number of Ms Vanessa Applegreen, office called at 08:13 - when I answered the caller did not response and the line was active remain active for some time.
I remained on the line 'til it switch off - repeatedly calling out hello, hello ...
Twice I called back because it is a 011 landline and the same office number which called me when I initially disputed the claim.
My experience with this office has been very poor.
Initially that office promised to investigate my complaint and report back.
This never materialised.
Secondly, reminders continued to be emailed to me.
Thirdly I could never get hold of ms vanessa applegreen who promised to oversee the finalization of the investigation.
I am concern that the office number, which called has distinguished itself of be of poor service and now it continues to do the same.
ls CSS let us finalize the matter in order not to elevate the concerns to ICASA.
Sincerely.

Good morning CSS.
To date I have not been in contact with a representative of the company neither have I receive of the correction on the Company's error.

This cannot be really because CSS is not serious about their responses that they will call and address the problem. We have been going around this circle since the 4 May 23.