NM
Nompumelelo M

1 reviews | Active since Feb 2023

03 Apr 2023, 14:23

Css threatening messages

Good day

May you please assist.

I am not happy at all with these messages and threats i am receiving from CSS. Firstly no one ever called me regarding this. The only time they called i argued this outstanding balance. No one wanted to hear my side of my story no services were rendered by cell c there was no device and no befenits like data or airtime received. So why should i pay for something which the contract expired long time ago but they kept on deducting my money.

This is very selfish with cell c and uncalled for they just eating peoples money as i told them to cancel that about 3 years ago. Since i waited then they decided to send it to you guys. The landline you will hold for a consultant and no one takes the call. I have never received calls from them only messages threatening me. I am sick and tired of this Nonsence and ****ed off.

Regards Nompumelelo

0
Replies (3)
CSS Credit Solutions
CSS Credit Solutions's reply04 Apr 2023, 08:31
Official
Good day,

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team

Best regards,

NM
Nompumelelo M's update11 Jan 2024, 11:56
Reviewer Update
Still getting threatening emails it seems this was never resolved
CSS Credit Solutions
CSS Credit Solutions's reply21 Oct 2024, 16:46
Official
Good day,

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team

Best regards,