CSS Credit Solutions Services - INCOMPETENCE

This company is a ****, I settled the account on 18 October 2022, and I sent the proof of payment thereafter. I made a follow up on 21 October 2022 and one of their consultants confirmed receipt of the payment and undertook to send me a paid up later in 3 days’ time. Since then I have made several requests, including yesterday and on all these occasions I am constantly being told that a request has been made. I have been advised that by Cell C that the no payment has been made to them by their company. Further, I noted that the account is still reflecting on my credit record, and this is negatively affecting me. To make things worse I am still receiving phone calls and sms’s from their office telling me that I am still owing. I have reached out to them via email and phone and nothing has been forthcoming. TOTAL INCOMPETENCE AND POSSIBLY ********** ACTIVITIES INVOLVED HERE, BE CAREFULL .