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Frederick B

1 reviews | Active since May 2024

16 May 2024, 18:25

CellC owes me money yet CSS tries to collect on a closed account

I am so ****ing over this! Months of harrasment between CSS and CellC over an account that CellC owes me money on... I over-paid by R100, on my ITC record is shows "account closed" yet I am still getting calls and "threats" from CSS. When they ask me to send proof that it's paid up and I send them the account showing that CellC in fact owes me money, I don't get a response. 3 weeks later I get threatened via SMS, email or call again... This has to stop. If this continues I will publicity tag and post the conversations on every social media outlet I can find that either company remotely has a connection with. It's pathetic!

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Replies (3)
CSS Credit Solutions
CSS Credit Solutions's reply17 May 2024, 17:28
Official
Good day,

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team
CSS Credit Solutions
CSS Credit Solutions's reply17 May 2024, 17:42
Official
Good day, 

Thank you for your response we will contact you via email, as per your request.

Kind Regards,
Customer Care Team
CSS Credit Solutions
CSS Credit Solutions's reply20 May 2024, 09:26
Official
Good day,


Please accept our apology for any inconvenience and frustration caused.

Kindly be advised that we have placed your number on our do not call list, as we await feedback from our client.

We will revert back to you as soon as same is received. 

Kind Regards,
Customer Care Team