YL
Yolanda L

1 reviews | Active since Aug 2009

12 Nov 2024, 12:11

Bad exprience with CSS Credit Solution

Good day. My husbund have a credit card with ABSA and since he did not work for the past 2 and a half years know ABSA hand him over CSS Credit Solutions. Thy phone him the lady on the phone ask him who must can her afford to pay monthy and the arrangements as R500 a month witch the lady agree to that. So i agree to my husband that i will pay this account for him as he dont work any more . But know every month thy want me to pay more money and every month must i explain myself that i cant afford more money .Thy even want me to do debit order and i'am not in to them for a debit order as thy are looking every month for more money that was not part of the agreement .This month i pay only R20 lest but oooh my word thy annoying me .Thy sent 2 to 3 time email i must make payment arrangement. Please help me . My banking account is my privicy like i say i offer to pay this account i do it month after month So please help me.

0
Replies (7)
CSS Credit Solutions
CSS Credit Solutions's reply12 Nov 2024, 13:55
Official
Good day,

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team

Best regards,

YL
Yolanda L's update12 Nov 2024, 15:04
Reviewer Update
Thank you for quick response i will wait for the call.
CSS Credit Solutions
CSS Credit Solutions's reply13 Nov 2024, 09:19
Official
Good day,

Please advise what time is most suitable to contact you.

Trust the above is in order.

Customer Care  Team 

Best regards,

YL
Yolanda L's update13 Nov 2024, 09:31
Reviewer Update
Good day Sir/ Madam.

aim available on the land line (021) 914 03 00 from from 6 to 4 Except for between 13h00 and 14h00.
you can also contact me om my
CSS Credit Solutions
CSS Credit Solutions's reply14 Nov 2024, 14:27
Official
Good day,

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team

Best regards,

YL
Yolanda L's update14 Nov 2024, 16:01
Reviewer Update
Good day
Just want to thank Venessa Appelgreen from CSS Credit Solutions Ima overwhelmed with gratitude for your kindness. Helping me resolve my problem she really go that ester mil for me. She exactly knows how to satisfy me as a client she deserves a gold medal. Well done Venessa i hope there is more people like you. MANY THANKS AGAIN VENESSA APPELGREEEN YOU ARE THE BEST
YL
Yolanda L's update14 Nov 2024, 16:03
Reviewer Update
Good day.
I just want to thank Veness Appelgreen from CSS Credit Solution for all her effect helping me with this horrible situation she really goes out of her way helping me and i am so satisfied with what she is doing for me. i think she deserve a gold medal. I really can't believe