BAD CUSTOMER SERVICE

I have a judgement against me from Nedbank which they have handed it over to CSS Tailor made Solutions, the problem I have with CSS Solutions and Nedbank is that I have requested the letter of AGGREMENT from them where me and Nedbank aggreed on the amount that will be paying per month to settle my debts. I have been calling both Nedbank CSS requesting this Letter I have recieved no help, I have been to CSS office in Ferndale Randburg and I was promised that the letter will be send within 24hrs. I'm not sure if takes 24hrs to write a simple letter of agreement from such big cooperation like Nedbank, I have been taken from Piller to post for the whole week just get this written agreement so that I could able to access my investment and settle their account. I have experience bad customer service with these two cooperation. Even today I phoned CSS Solutions and Spoke to Elroy to ask if he could email me the letter, as usual like others he promised to email me the letter but nothing materialized I'm very very disappointed with CSS and their client Nedbank when it comes to customer service or is because I'm a black person that is why I couldn't be prioritised.