Allocated ref number to wrong person. Such idiots.

We paid the amount owing for acc *** The idiots at CSS Solutions allocated the reference number to the wrong person. The *****s never pick up their phones, so it's impossible to get hold of them. Shows how *********** this country is. I expect them to call me immediately and rectify this. If any legal issues (such as credit blacklisting) arise as a result of this stuff-up from CSS, we will be taking legal action against you. You better take this warning seriously.