***** against truworths account

I am writing to express my deep dissatisfaction with the handling of my account by Truworths and the law firm Brook and Luyt.

I have been trying to negotiate a settlement payment with Brook and Luyt for a while now. Despite numerous promises from them to send a settlement letter, I have yet to receive anything. Each time I call, they change the amount due, which should be decreasing since I have been making regular payments on my account. Additionally, I was promised a 30% discount, but instead of the amount decreasing, it keeps increasing.

For example, last week, I was expecting a settlement letter for R1700, but after calling today, the amount has inexplicably risen to R2700. This is more than I originally owed.

I hold Truworths accountable for this situation. I opened my account with Truworths and promptly notified your company when I became unemployed. Despite this, you chose to hand over my account to an *********, dishonest, *****ed, and *********** law firm.

I strongly urge Truworths to reconsider their associations with such law firms and to provide immediate assistance in resolving this matter.

Thank you for your attention to this urgent issue.