Very poor service from CSOS

I have an issue and not happy at all with CSOS, specifically the entire CSOS Gauteng office and Head Office. I logged a case regarding trustees who abuse their powers yet my case was very poorly handled by CSOS. Case was allocated to an intern who abruptly closed the case and provided wrong interpretation of the case. Worst, the intern even referenced the nonexistent ACT in the closing letter and claimed it is from the CSOS Act, 2011, section 39. I sent numerous emails requesting case to be escalated to management, however not even a single response was received. Based on how this matter is being handled, I doubt that CSOS is executing their mandate and this is hugely contradicting with their policies and frameworks which are presented on their website.