URGENT DISPUTE - Waiting more than 6 months and has not been placed on the roll for adjudication.

We are writing to express my dissatisfaction with the handling of our CSOS application which was submitted in June 2024 and subsequently referred for urgent adjudication. Despite providing all requested documents and information promptly, we have been waiting for our matter to be placed on the roll since then.

Our case manager has repeatedly assured us that the matter will be placed on the next roll, yet fails to provide a specific date or meaningful updates. On 12 December 2024, we sent an email to both our case manager and her manager requesting an update. However, this email has to date not been responded to. We followed up again on 15 January 2025 and still there has been no response.

In a further attempt to address the delays and lack of communication, we tried lodging a formal complaint about the handling of our case by emailing ***, only to receive a message stating that the email could not be delivered.

We are dealing with a very serious issue within our Body Corporate that requires urgent attention, and CSOS’s failure to provide the services it is mandated to deliver has left us feeling frustrated and helpless.

We urgently need CSOS to fulfil its responsibilities and provide us with a timeline for the resolution of this matter.