Terrible/No service

I have sent through a dispute resolution form in January to the CSOS and followed all necessary steps given by them to make payment, etc. Up until now, I havent heard anything back from them and when I check with their complaints department, they tell me that my forms have been reviewed and i will be assigned a case worker. Yet up until now, nothing. How do you guys expect to help us the residents of sectional title??? We diligently pay your fee every month and still get no help from you when it is required. Absolutely pathetic.